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How Is GEEK911 Supporting Clients During the COVID-19 Pandemic?

How Is GEEK911 Supporting Clients During the COVID-19 Pandemic?

The coronavirus pandemic has impacted most of 2020 and continues to cause businesses to rethink the way they do things and make adjustments to keep their companies going.

Many have had to switch to a completely remote workforce and may now be adjusting to a hybrid work/home model or contemplating whether to become a completely virtual office.

74% of surveyed organizations intend to keep some of their employees remote permanently after the pandemic.

Cloud services have also become essential but choosing the right cloud infrastructure isn’t as easy as simply signing up for the apps you like. Businesses need a cohesive plan if they want to stay productive, optimized, and accomplish what they need to.

Other considerations in this new COVID-19 environment are how to serve customers in a way that they feel safe and secure, and how to expand cybersecurity measures to a remote network of employees working from home.

With so many factors impacting their company, business owners have a lot of adjustments on their plate to consider, while still trying to run day-to-day operations. 

But they don’t have to do it alone! GEEK911 understands just how important technology support is during this time and is supporting our clients in several ways. 

Get the Tech Help You Need to Adjust to the “New Normal”

The GEEK911 Team has your back when it comes to the challenges of running a business in a post-pandemic world. Here are several ways we are supporting our clients during this time.

Managed IT Infrastructure & Help Desk Services

Through our managed IT infrastructure and help desk services, we help ensure your devices and data are well maintained and secure, whether they’re located in your office or throughout employee homes.

Some of the key support systems that teams can count on include:

  • Keep Equipment Optimized: With proactive managed IT, your devices are maintained and monitored to ensure they’re running at peak condition. Employees can work productively from anywhere because their computers are well taken care of remotely.
  • Data Security: We put device safeguards in place like managed antivirus, update and patch management, and web protection to help ensure that you don’t have to deal with a data breach on top of everything else. 
  • Friendly Help Desk Support: Remote workers can sometimes feel they’re on an island by themselves. Our help desk support can solve about 70% of all IT problems and be there when your employees need a hand with their technology so they’re not left struggling on their own.

Simplifying Cloud Adoption

There are multiple options available these days when it comes to cloud solutions, which can make streamlining your cloud adoption challenging. If you don’t have a cohesive cloud plan, you can end up paying too much for a cloud environment that’s not integrated.

GEEK911 helps simplify the cloud adoption process for clients. We understand you have a lot riding on your use of the cloud, and we’ll help you reduce cloud costs while making the most of its benefits. Such as putting time-saving automation processes in place to reduce manual entry tasks. 

Enhanced Remote Support

With the use of remote support, we can assist your users faster and in a way that is “contactless.” We are using enhanced remote support where possible by ensuring that systems and networks are protected all the time and critical support is provided within 24 hours in most cases.

Downtime can cost a small business as much as $427 per minute. Our enhanced remote support can drastically reduce the time you have to wait for vital IT support.

Delivering Flexible IT Solutions

A company’s IT is pretty much synonymous now with how their business runs. So, to keep your business moving forward, we offer flexible IT solutions that make your life easier while providing business boosting support.

On top of the pandemic challenges, some San Jose area businesses may wonder how they can afford IT help while also working to keep their company growing. Our support plans are flexible to meet your needs, so you can get the vital technology help you need to transform and adapt.

We also understand that some of our clients need IT support and services but can’t afford to commit to long-term contracts. Similarly, some want to augment their IT only for the duration of the COVID-19 pandemic. You won’t have to worry about any long-term contacts when working with GEEK911.

Our solutions to help you get through the crisis include: 

  • Assisting with IT projects
  • Offering faster response times
  • Forgoing long-term contracts
  • Giving you flexible plans to meet your budget needs
  • Providing better customer service by being compassionate and empathetic to the situations of our clients

You don’t have to do this alone. We are navigating these trying times together! 

How Can GEEK911 Help Your Business Today? 

If you’ve been wondering how to adapt your technology or cloud infrastructure to adjust to the new post-COVID environment, we’re here to help.

Contact us today to schedule an IT consultation! Call 1-866-433-5411 or reach us online.

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