“Downtime costs money.”

That’s no secret, but it doesn’t quite capture the whole experience when something goes wrong with your technology. 

You arrive to work in the morning, grab your coffee knowing you’ve got a hectic day ahead, and are ready to dive in. For some reason, your computer can’t access the database, and neither can anyone else’s. You restart the server while fielding calls left, right and center, but are unable to answer any client queries. 

Your hands are completely tied…and now the server is beeping furiously…what’s going on??! You’re not just in crisis mode, you’re on damage control as you call every tech you can think of, trying to find one who can come right NOW! 

This wasn’t exactly the day you had planned. You’re already way behind and it’s not even lunchtime yet.

The Break/Fix Days Are Gone

Before technology became so infused in daily operations, businesses only addressed their IT support needs when something broke. A few hours down meant little in the scope of things.

However, in today’s fast world, businesses rely heavily on IT and downtime just isn’t an option. Even the legalities of simply restoring financial, legal or medical files after a breach raises costly issues.

The cost of one data breach for a small business ranges from $120,000 to $1.24 million. 

The cost of break/fix is now too high, both financially and emotionally. Beyond the losses due to missed business, productivity at a standstill, and emergency IT costs are the emotional costs that keep anything from getting done.

Rather than being excited to tackle the day as you were when you poured your first cup of coffee, you’re now drained from putting out a major IT fire and playing catch-up to try to get to customers you missed during the emergency.

How do you avoid this scenario playing out in different ways on different days?

Simply put, this can be avoided if your IT services are remotely monitored and proactively managed by a professional, external business. As your Managed Service Provider (MSP) we run regular diagnostics on your computing and data network equipment to identify impending failure and resolve problems, sometimes even before they happen.

Benefits of GEEK911’s Managed IT Services

Small to medium businesses in particular benefit from managed services, because they don’t usually have an on-site technician to oversee the multiple systems in use. 

By subscribing to a managed services provider, businesses can have reduced labor costs, access to an instant knowledge base, future-pacing, better data security and reduced downtime. Businesses also know exactly what their upcoming technology costs are and can plan accordingly.

Some of the critical managed IT services we can provide for Silicon Valley area businesses are:

Remote Support

Remote support allows us to help you quickly without needing to be on-site. This saves you considerable time and eliminates the need to wait for a service technician to drive through traffic to get to you.

If one of your employees is having a problem with email or your server’s database is unreachable, we can be there in minutes virtually to diagnose and fix the problem; it’s just as if we are sitting in front of your device. We can solve 70% of issues remotely.

Hardware Monitoring 

We monitor your servers and workstations to catch hardware failures, sometimes even before they happen!

With health and threat monitoring, we can see a potential part failure before it happens and identify any possible conflicts or other problems and resolve them before they impact your operations. 

Managed Antivirus 

We make sure your antivirus is up to date and take immediate action if an infection occurs. 

Having your antivirus monitored and managed professionally is vital in today’s online world where threats are getting more sophisticated all the time and their volume is skyrocketing.

The FBI reported a 400% increase in cyberattacks last year.

Patch Management

We make sure your computer’s operating system (OS) is up to date, closing access to known vulnerabilities as soon as possible.

When updates and patches are left to employees to do themselves, it often ends up with them clicking “later” and then forgetting about it. Many data breaches happen when hackers exploit OS vulnerabilities that already had a patch issued, but it was never applied by the user.

How Much Downtime Can Your Business Afford?

Give us a call today to schedule a consultation at 1-866-433-5411. (Or reach out online)